Complaints, Feedback and Compliments

We want to hear from you!

Tell us what you think of our services, it helps us improve the way we work!
You have the right to give feedback. make a complaint, give us a compliment or make a suggestion.

 

How to give feedback or make a complaint

 

Complete the feedback form at the bottom of this page.

Contact us via phone 0494 103 691

 

Who can help?

 

A family member or friend may assist you to provide feedback. You also have the right to use translation/interpreter services or an independent advocate.

You can also get assistance from complaints organisations in your state or territory. Please see Appeals section below.

 

What happens when you make a complaint?

 

We will make contact with you within three working days of receiving your complaint

We will investigate your complaint thoroughly, in an objective and unbiased manner

We will listen to your opinions in a respectful way

You will not be disadvantaged or discriminated against because you have made a complaint

Your complaint will be treated in a confidential manner. Details about the complaint will not be disclosed, unless you consent to this or if it is required by law or necessary to ensure your safety. See our Privacy Policy

We always aim to resolve a complaint within 30 working days. However, you will be informed if it takes longer to investigate and resolve an issue

We will try and resolve your complaint to your satisfaction

We will use your feedback in improving the way we work

 

Appeals

 

If you are unhappy with the way we have managed your complaint, you can lodge an appeal with our Director.

Alternatively, you can appeal to the relevant appeals body in your state or territory (see below).

NDIS Quality Safeguards Commission.

Phone: 1800 035 544

Website: www.ndiscommission.gov.au